Every Jo Kilda order is prepared with the same care and attention that goes into creating each piece. We partner with trusted shipping providers to ensure your order arrives safely and efficiently.
Orders are typically processed within 1–3 business days. During collection launches or promotional periods, processing times may be slightly longer.
We offer domestic and international shipping. Shipping rates and estimated delivery times are calculated during checkout based on your destination.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the purchase price or shipping cost.
While we work with reliable courier partners, delivery times may occasionally vary due to customs processing, weather conditions, or carrier delays. We appreciate your patience and understanding.
If you experience any issues with your delivery, please contact our customer support team and we'll be happy to assist.
