We hope every Jo Kilda piece becomes a lasting part of your wardrobe. If something isn't quite right, we're here to help.
Items may be returned or exchanged within 14 days of receiving your order.
Returned items must be:
• Unworn and unused
• In their original condition
• With all original tags attached
• Returned in the original packaging where possible
For hygiene and quality assurance, certain items may not be eligible for return, including sale items, gift cards, or products specifically marked as final sale.
If you receive an item that is damaged or incorrect, please contact us as soon as possible with your order number and photographs. We'll arrange a replacement or appropriate solution promptly.
Once your return has been received and inspected, refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
